Shipping Policy

YIZHUO currently ships within Australia only.

Dispatch timeframe

After we receive your order, we aim to pack and hand it to Australia Post by the end of the second business day. Business days exclude weekends and Australian/Victorian public holidays. Dispatch may be paused if payment review, address check, stock issue, product restriction, or known delivery risk needs manual review.

Carrier

All orders are sent with Australia Post unless we identify a known delivery risk, service restriction, unsafe address, or other issue where another delivery method or cancellation/refund is safer.

Delivery timeframes

Delivery timeframes follow Australia Post estimates from lodgement to destination. Please refer to the official Australia Post delivery speeds and coverage guide.

Shipping charges and Major Areas

Our storefront uses simple shipping messages so checkout is easier to understand. The actual shipping options available to you are based on the delivery postcode, cart contents, product restrictions, Australia Post service availability, and our shipping rules at checkout.

  • Price includes shipping to Major Areas: the product price is designed to include standard shipping when the delivery postcode is eligible for Major Areas shipping.
  • Free shipping over $45 to Major Areas: standard shipping to Major Areas is included when an eligible cart subtotal reaches AUD 45 or more.
  • Major Areas Only: these items can only be shipped to eligible Major Areas because of size, weight, handling cost, delivery risk, or carrier restrictions.
  • Melbourne Major Only: these items are limited to eligible Melbourne major/metro delivery areas.

Major Areas generally means Australia Post MyPost Business Zone 1 / major-area coverage used for lower-cost domestic parcel delivery. This may include capital-city and selected major-area postcode relationships, and eligibility can change. For reference, see the Australia Post MyPost Business Zone 1 coverage PDF.

Some remote, rural, oversized, heavy, high-risk, or service-limited destinations may require an additional shipping charge, may only have selected shipping methods, or may be unavailable at checkout.

Tracking and collection reminders

When your parcel is dispatched, we will provide tracking where Australia Post supplies a tracking number. Our system monitors delivery progress automatically. If Australia Post indicates the parcel is waiting for collection at a Post Office, Parcel Collect location, or other collection point, we may send a reminder to help you collect it before it is returned.

Address accuracy and returned parcels

Please make sure your delivery name, address, postcode, email, and phone number are correct. If a parcel is returned because the address was incorrect, incomplete, unattended, refused, or not collected in time, we may need to charge the actual redelivery cost before sending it again.

Tracking history, claims, and compensation

We do not keep detailed delivery tracking information indefinitely. Order and transaction records may be retained where required for tax, accounting, fraud-prevention, or legal reasons, but detailed delivery lookup information is generally not retained long term.

For delivery problems, please contact us within 1 month of the order date. For orders older than 1 month, we may be unable to retrieve delivery details or provide shipping-related compensation support. This does not limit any rights you may have under Australian Consumer Law.

Contact

For shipping questions, contact shop@yizhuo.au with your order number.