Shipping policy

YIZHUO currently ships within Australia only.

Dispatch timeframe

After we receive your order, we aim to pack and hand it to Australia Post by the end of the second business day. Business days exclude weekends and Australian/Victorian public holidays. Dispatch may be paused if payment review, address check, stock issue, product restriction, or known delivery risk needs manual review.

Carrier

All orders are sent with Australia Post unless we identify a known delivery risk, service restriction, unsafe address, or other issue where another delivery method or cancellation/refund is safer.

Delivery timeframes

Delivery timeframes follow Australia Post estimates from lodgement to destination. Please refer to the official Australia Post delivery speeds and coverage guide.

Shipping charges and Major Areas

All products include free standard shipping to eligible Major Area postcodes, with no minimum spend.

For other Australian postcodes, fixed weight-based shipping rates apply. These are our checkout charges, not live Australia Post quotes. Parcel Post: up to 0.5 kg A$12.00; over 0.5-1 kg A$16.50; over 1-3 kg A$21.00; over 3-5 kg A$25.00; over 5-10 kg A$75.00; over 10-15 kg A$125.00; over 15-22 kg A$185.00. Express Post: up to 0.5 kg A$15.50; over 0.5-1 kg A$20.50; over 1-3 kg A$25.50; over 3-5 kg A$34.00.

Weight bands use the shipping weight calculated at checkout, including the applicable package weight. For orders above 22 kg, or where no delivery option is shown, please contact shop@yizhuo.au before ordering. Major Area free standard shipping is unchanged.

Major Areas are defined by our delivery postcode list. Enter your delivery address at checkout to confirm whether your postcode qualifies for free standard shipping and to see the available delivery options.

The final shipping charge is shown at checkout before you place your order.

Tracking and collection reminders

When your parcel is dispatched, we will provide tracking where Australia Post supplies a tracking number. Our system monitors delivery progress automatically. If Australia Post indicates the parcel is waiting for collection at a Post Office, Parcel Collect location, or other collection point, we may send a reminder to help you collect it before it is returned.

Address accuracy and returned parcels

Please make sure your delivery name, address, postcode, email, and phone number are correct. If a parcel is returned because the address was incorrect, incomplete, unattended, refused, or not collected in time, we may need to charge the actual redelivery cost before sending it again.

Tracking history, claims, and compensation

We do not keep detailed delivery tracking information indefinitely. Order and transaction records may be retained where required for tax, accounting, fraud-prevention, or legal reasons, but detailed delivery lookup information is generally not retained long term.

For delivery problems, please contact us within 1 month of the order date. For orders older than 1 month, we may be unable to retrieve delivery details or provide shipping-related compensation support. This does not limit any rights you may have under Australian Consumer Law.

Contact

For shipping questions, contact shop@yizhuo.au with your order number.